FAQs | Union Stage Presents

I bought a ticket on your website. Now what?

You should receive a confirmation email from hello@mail.opendate.io or info@ticketweb.com for Howard Theatre shows with your ticket QR codes. Just show the QR codes from that email to our ticket taker when you get to the show!

Can’t find your confirmation email? For all venues other than The Howard Theatre, click here to have your tickets resent. You’re also good for entry with a photo ID matching the name on your order.

Do you have a box office? When is it open?

Our box office is located at Pearl Street Warehouse (33 Pearl St SW, Washington, DC). The box office is open Wednesday to Friday from 10 AM to 6 PM.

This is your one-stop shop for tickets to ALL Union Stage Presents shows. Buy tickets to Union Stage, Howard Theatre, Jammin Java, Miracle Theatre, Capital Turnaround, and Pearl Street Warehouse shows all from the USP box office on Pearl Street. No ticket fees* at the box office, baby!

Our box office is cashless. We do not accept cash payments for shows at any of our venues. Forms of payment accepted are credit/debit card (all venues) and Apple Pay (Union Stage ONLY).

*Tickets purchased at the box office are subject to a small credit card fee.

A show I want to see is sold out. Can I get resale tickets?

We do not have an official resale platform and we cannot verify the authenticity of tickets purchased on any resale platform.

I can’t go to the show anymore. Can I have a refund for my ticket or transfer my ticket to a friend?

Tickets to all of our shows are non-refundable unless a show is canceled or rescheduled. There are no exceptions.If you’d like to transfer your ticket to someone, send an email with your name and order number, and the name of the person you’d like to transfer your ticket to. For Howard Theatre shows, email info@ticketweb.com. For any other venue, email support@opendate.io.Transfer requests must be submitted at least 2 business days before the show.

I lost my confirmation email. Am I still able to get into the show?

Don’t fret! For all venues other than The Howard Theatre, click here to have your tickets resent. We can also look up your ticket via the name used to purchase it! Just provide your full name at the box office and have a valid photo ID on hand.

Can I upgrade my ticket?

If the tickets you’d like to upgrade to are still available on our website, you can go ahead and purchase them. Then, email info@ticketweb.com for The Howard Theatre or support@opendate.io for all other venues with your old order number and your new order number to have your old tickets refunded. Refund requests for your old tickets must be submitted at least 2 business days before the show.

What time should I arrive?

Door and showtimes are listed on the Shows page and they vary from show to show. Please pay attention to this when purchasing your tickets. Please note that all door times, show times and support acts are subject to change. We strongly advise double checking times on the day of the show.Fans can line up at any time of their discretion. Please note that we will NOT have security on site until later in the day of the show, and any patrons lining up before security are on site do so at their own risk. All entry is first come, first serve.

What is your bag policy?

Small bags like fanny packs, purses, and small shoulder bags are fine and do NOT need to be clear. Large bags like backpacks and duffle bags are prohibited, and all bags will be searched upon entry.

Can I bring my camera?

Photo policies vary from artist to artist. You can bring a nonprofessional camera (point and shoot, no detachable lenses) to most shows. No audio or video recording of any kind is allowed. NO FLASH PHOTOGRAPHY.

Are your clubs ADA accessible?

Yes, our clubs are ADA accessible! If you have special needs or need assistance, please reach out to the General Manager listed on the Contact page for each club in advance to coordinate.

My band wants to play at one of your clubs. Who can I reach out to?

Send your band’s info to our talent buyer! You can reach them on the Contact page.

Are there any age restrictions at your clubs?

The majority of our shows are all ages; however, as we do sell alcohol, please bring a valid, non-expired, government issued photo ID to any show that you attend. Photos of IDs or student IDs will not be accepted. In the rare case that an event has an age restriction, it will be mentioned in the description of the event.

For applicable shows, children 1 and under are free, and children 2 and older need a ticket.

Please note: anyone without a valid ID or under the age of 21 found drinking, holding, or attempting to purchase alcohol will be removed from the venue without a refund.

How can I get updates regarding Union Stage Presents shows?

Are you hiring?

Employment opportunities at Jammin Java include, but are not limited to, positions on the kitchen, bar, and serving team. Fill out the online application.

Is there a dress code?

You must be dressed and wearing shoes. We strongly encourage you to wear comfortable, sensible footwear (like closed toe shoes).

What forms of payment do you accept?

We accept cards, Apple Pay, and cash.

Will there be a seat available for me at the show?

Capital Turnaround and Miracle Theatre are seated venues. Union Stage, Howard Theatre, Jammin Java, and Pearl Street have a mix of seated and standing shows. Please see the individual show page for the available options.

I have a seat at a table, is there a minimum spend for table seating?

For Jammin Java shows, there is a two item consumption minimum for each show for our Premier and Premier Plus sections. Any combination of beverage(s) and/or food item(s) listed on our menu satisfy this requirement. There are no minimums at the other clubs.

Can I eat during a performance? Do you stop serving at any point during an evening?

You’re more than welcome to eat or drink during a performance, but no outside food of beverages are allowed into the venue. See the individual clubs Food and Drink offerings on their pages.

Can the kitchen accommodate any special dietary needs (Vegan, Gluten-free, etc)?

We will do our best to accommodate any special dietary needs.

Can I book Union Stage, The Howard, Jammin Java, or Pearl Street for a private event?

Yes! More info here.

I left something at the venue. Do you have a lost and found?

Please reach out to the General Manager for that particular venue here.

I still have questions. Can I call the venue?

We don’t have a monitored phone line and cannot reply to any customer service requests via phone. For any ticketing questions or support needs, please email support@opendate.io. Their team is available daily from 10:00 AM to 8:00 PM ET, with a chatbot available after hours for basic questions. If you need assistance with tickets for The Howard Theatre, please reach out to info@ticketweb.com.For any additional questions (such as lost and found or accessibility information), please reach out to us@unionstage.com.

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